Refunds and right of withdrawal

Last updated: 29 October 2026

Digital content supplied immediately

The result and the full report are digital content that unlocks immediately after payment. For this reason, before paying, you ask for immediate access and acknowledge that, once the content is unlocked, you lose the 14-day right of withdrawal that applies to online purchases (Art. 16(m) of Directive 2011/83/EU; Art. 59(1)(o) of the Italian Consumer Code). Link (Stripe) emails you the purchase confirmation and receipt.

When we refund anyway

• You paid but the content didn't unlock, and we can't fix the problem within a reasonable time.
• You were charged twice for the same purchase.
• A technical error on the site makes the content you bought unusable and we can't fix it.

We don't refund a purchase just because you don't like the score, or because the browser's data was cleared after unlocking: in that case, write to us anyway and we'll try to help.

How to request a refund

Write to support@UniqueIQtest.com within 14 days of your purchase, with the receipt number from Link's email and a description of the problem; you can also contact Link's support, shown on the receipt. If a refund is due, we issue it through Stripe to the same payment method; it usually takes a few working days to arrive, depending on your bank or card network. After a refund, the unlock for that test is cancelled.

Your statutory rights

This policy does not limit your statutory rights as a consumer, in particular the legal guarantee of conformity for digital content. See also our terms of service.